Be StepWise Terms and Conditions
PLATFORM TERMS OF USE AND END USER LICENCE AGREEMENT
V1 – LAST UDPATED 2nd March, 2025
PLEASE READ THESE TERMS CAREFULLY. BY USING THE PLATFORM YOU AGREE TO
THESE TERMS WHICH WILL BIND YOU.
BE STEPWISE TERMS
1 THESE TERMS
1.1 I, Alison O’Mahony, sole trader of the business Be StepWise of address c/o: Bain
Henry Reid, 28 Broad Street, Peterhead, AB42 1BY. (“we”, “us” , “our” or “Be
StepWise”) operates the platform known as ‘Be StepWise’ (as it may be
renamed or rebranded from time to time) (the “Platform“).
1.2 These terms and conditions apply to anyone using the Platform or purchasing a
course from us (a “Purchase”) from us (“you“) and form a binding legal
agreement between you and us. If you do not accept these terms and
conditions, you will not be able to use the Platform or make a Purchase.
1.3 Reference to the Platform includes our website (https://bestepwise.co.uk/) (the
“Website“), and any updates or supplements to them that we might release
from time to time.
1.4 If you have any questions about these terms or wish to contact us you can reach
us:
1.4.1 By using the ‘Contact Us’ page of the Website; or
1.4.2 By email at: office@bestepwise.co.uk
2 THE PLATFORM
2.1 The Platform, among other things, makes available courses for step-families
(“Content”) subject to these terms and conditions.
2.2 Limitations to the Platform. The Platform and the Content are provided for
general information only. They do not offer advice, including medical, on which
you should rely. You must obtain professional or specialist advice before taking,
or refraining from, any action on the basis of information obtained from the
Platform or any Content. Although we make reasonable efforts to update the
information provided by the Platform, we make no representations, warranties
or guarantees, whether express or implied, that such information is accurate,
complete or up to date.2.3 If you download or stream the Platform onto any computer, phone or other
device not owned by you, you must have the owner’s permission to do so. You
will be responsible for complying with these terms, whether or not you own the
device.
3 DO ANY OTHER TERMS APPLY?
3.1 Sometimes there will be terms and conditions in addition to these terms which
apply to your relationship with us, or your use of the Platform. These may
include:
3.1.1 the terms and conditions of use applicable to your use of any device or
web browser through which you access the Platform; and
3.1.2 any business affiliate terms which apply where you access the
Platform through your insurer, employer or another business affiliate.
3.2 Privacy. Personal data processed by Be StepWise in connection with your
Purchase will be processed in accordance with the Privacy Notice
available here. Please be aware that internet transmissions are never
completely private or secure and that any message or information you send
using the Platform may be read or intercepted by others, even if there is a special
notice that a particular transmission is encrypted. If there is any inconsistency
between these terms and the terms of our privacy notice, the privacy notice will
prevail to the extent of such inconsistency.
4 OPERATING SYSTEM REQUIREMENTS
4.1 The Platform has the following minimum and recommended system
requirements:
4.1.1 Operating systems for web: Windows 10 or later. Mac OS X 10.13 or
later. Android 5.1.1 or later. iOS 13 or later.
4.1.2 Supported browsers: Chrome, Firefox, Opera, Edge stable versions
under two years old. Safari latest and previous stable major version.
Android native.
4.2 It is your responsibility to make sure your equipment, systems and connectivity
are suitable to enable you to access the service before you purchase a course.
We will not be responsible for any inability to use the Platform (or any particular
functionality thereof) or access any Content due to your hardware and/or
software not meeting these requirements.4.3 You are responsible for any costs or other charges or expenses from your
internet service provider or network operator in relation to your internet service,
your mobile service and any use of the Platform.
5 TECHNICAL INFORMATION ABOUT YOUR DEVICE
5.1 By using the Platform, we may collect and use technical information about the
devices you use the Platform on and related software, hardware and peripherals
to improve our products and to provide any Content and services to you. More
information is available in our Privacy Notice.
6 YOUR PURCHASE
6.1 Most of our content requires a fee to be paid before you can access it. This may
be a fee paid for certain content (in which case you will have purchased a one-
off personal licence to view that content for twenty-four (24) months according
to these terms and any terms applicable to that content or purchase which may
be separately communicated to you at checkout).
6.2 We may also decide from time to time to allow you to access certain content for
free (for example as part of a promotion or trial period). We can remove access
to this content at any time for any or no reason.
6.3 In these terms, content which you have the right to access (because you’ve
purchased a limited licence to access it or because we decide to offer it for free
from time to time) is called “Permitted Content”.
6.4 To make a Purchase, you must:
6.4.1 6.4.2 6.4.3 be at least 18 years of age;
be a natural person; and
not be in breach of any agreements with us or any of our terms and
conditions (including these ones).
6.5 You may make a Purchase via the Website, as follows: when making a Purchase
through the Website you will be required to provide us (to the extent you do not
already have an account with us and we do not already hold such information)
with your first name, last name, email address and password, and a valid
method of payment and then follow the procedure set out on the Website to
submit your order. You should check all of the information that you enter and
correct any errors before submitting your order, as once your order is submitted,
we will begin processing it immediately. All orders placed and processed via
the Website shall be in the English language. These terms and conditions are
only available in the English language.6.6 If we ask you to, you agree to provide us with evidence of your identity and that
provision of the same will be a condition to you being able to purchase.
6.7 If we are do not accept your order, we will inform you by email and refund any
payments already made.
6.8 If you have a valid discount, you will need to redeem it using the discount URL
and following the purchase method provided from that URL. Unless otherwise
stated, only one discount code or promotional code may be used per purchase.
Other promotional terms may apply.
6.9 We accept payment by the following credit or debit cards:
6.9.1 Visa
6.9.2 Mastercard
6.10 Payment details are stored securely by a third party to allow recurring
payment for future recurring payments.
7 CONTENT
7.1 All Content is subject to availability and we can add any Content to and remove any
Content from the Platform in our absolute discretion. While we try to ensure the
consistency of Content available on the Platform, we cannot guarantee that any Content
will be available on the Platform in perpetuity or for any period of time.
7.2 We may advertise Content as “Coming soon” or similar expressions where we have
a reasonable basis to believe that Content will soon be available on the Platform (i.e.
where it is in pre-publication or production), but we cannot guarantee that any such
Content, or any other Content that is not currently available on the Platform, will be
finalised and released on the Platform in future.
7.3 Due to licensing requirements and local laws, we cannot guarantee that all Content
will be available in all territories.
8 LICENCE
8.1 All intellectual property rights in the Platform, the Content and any other materials
on our website(s) or mobile application software(s) throughout the world belong to us (or
our licensors) and the rights in the Platform and the Content are licensed (not sold) to
you. You have no intellectual property rights in, or to, the Platform, the Content or any
other such material other than the right to use them in accordance with these terms.
8.2 We licence you to use and access:
8.2.1 the Platform;
8.2.2 your Permitted Content; and
8.2.3 any other material related to the foregoing, including general information on the
Platform
in each case subject to the terms and conditions set out in these terms. You are not
licensed or permitted to use the Platform or any content on the Platform in any other
manner.8.3 You may receive and use any free supplementary software code we offer from time
to time incorporating “patches” and corrections of errors as we may make available to
you. We will try to undertake scheduled maintenance during times when we anticipate
that online use is lower than normal. However, we may undertake emergency
maintenance and/or suspend access to the Platform where we reasonably think the need
to do that outweighs any inconvenience of our users (for example to fix an urgent security
flaw).
9 USE OF PURCHASES
9.1 Purchases are only supplied for private and non-commercial use. Any Content
accessed using your Purchase must be for your personal consumption only. We reserve
the right at any time and in our sole discretion to verify your eligibility and compliance
with these terms and conditions, including but not limited to, ensuring that the Purchase
is not being used for a commercial purpose.
9.2 Each Purchase is subject, on an ongoing basis, to you making ‘fair’ use of your
Purchase, to be determined in our reasonable opinion. Examples of use that will not be
considered ‘fair’ include:
9.2.1 where your access to Content or use of the Platform’s bandwidth is materially
or repeatedly in excess of that which may reasonably be expected of a typical user;
9.2.2 where we reasonably believes that a user may be using their access to
download, rip or pirate content other than as expressly permitted by us;
9.2.3 any attempt to gain unauthorised access to the Platform, Content, the
credentials of another user, the server on which any of the foregoing is stored or any
server, computer or database connected to the Platform;
9.2.4 attacking the Platform or its associated servers via denial-of-service attacks,
distributed denial-of service attacks or similar activity, or taking any other action in
connection with the Platform which would or may be an offence under the Computer
Misuse Act 1990;
9.2.5 using the Platform in a way that could damage, disable, overburden, impair or
compromise our systems or security or interfere with other users;
9.2.6 collecting or harvesting any information or data from the Platform or our
systems or deciphering any transmissions to or from the servers or databases running or
communicating the Platform (other than in the ordinary course of using the Platform), or
attempting to do any of the foregoing; or
9.2.7 where we have reason to believe that a user is in breach of these terms or any
other applicable terms of use.
9.3 Without prejudice to its other rights and remedies, we will be entitled to suspend
and/or cancel a Purchase if it considers a user is in breach of clause [9].
10 LICENCE RESTRICTIONS
10.1 You agree that you will:
10.1.1 keep your login credentials secure, not give them to any third party, and
promptly notify us if you believe that somebody else has access to them;
10.1.2 comply with our reasonably instructions regarding your use of the Platform and
your use and viewing of any Permitted Content;10.1.3 not rent, lease, sub-license, loan, provide, or otherwise make available, the
Platform or any Content in any form, in whole or in part to any person without prior written
consent from us;
10.1.4 not copy, download, lend, hire, broadcast, stream or display to the public,
capture or rip, archive, share or distribute the Platform, any Content or any other
materials on the Website except as part of the normal and permitted use of the Platform;
10.1.5 not translate, merge, adapt, vary, alter or modify, the whole or any part of the
Platform, Content or any other material on the Website, nor permit them (in whole or in
part) to be combined with, or become incorporated in, any other programs, except as
necessary to use the Platform and access Permitted Content as permitted by these terms
(e.g. through a third party web browser). This includes the use of through-linking, framing
and similar such methods;
10.1.6 not create or seek to create any works or materials derived from or based on the
Platform or any Content;
10.1.7 not remove or seek to remove any copyright information or proprietary notices
from the Platform or any Content;
10.1.8 not disassemble, de-compile, reverse engineer or create derivative works
based on the whole or any part of the Platform or any Content nor attempt to do any such
things, except to the extent that such actions cannot be prohibited by law;
10.1.9 not circumvent or seek to circumvent any digital rights management tools or
technological protection measures relating to the Platform or any Content;
10.1.10 not (and not allow any other person to) use the Platform or any Content: (i) in
any unlawful or immoral manner, (ii) for any unlawful or immoral purpose, (iii) in any way
which is or may reasonably be regarded as causing distress, harm or offence or being
defamatory or harmful to any third party, us, our Platform, any Content or our brand, or
(iv) in any manner inconsistent with these terms;
10.1.11 not act fraudulently or maliciously, for example, by using somebody else’s login
credentials, ripping or otherwise procuring unauthorised access or making unauthorised
copies of the Content, or by hacking into or inserting malicious code, such as viruses, or
harmful data, into the Platform or any Content;
10.1.12 not infringe our intellectual property rights or those of any third party in relation
to your use of the Platform and any Content;
10.1.13 not seek to block, disable, obscure or impair any promotional material,
sponsorship material or advertising on our Platform;
10.1.14 not use the Platform or any Content in a way that could damage, disable,
overburden, impair or compromise our systems or security or interfere with other users;
10.1.15 not collect or harvest any information or data (including metadata) from the
Platform or our systems or attempt to decipher any transmissions to or from the servers
running the Platform. This includes scraping any content, material or data on our
Platform; and
10.1.16 comply with all applicable technology control or export laws and regulations
that apply to the technology used or supported by the Platform.
10.2 We use security and digital rights management technology to protect Content from
unauthorised use and copying. You agree that you will not seek to obtain, view or
otherwise use any Content which is not Permitted Content, and you must not penetrate,
remove, or otherwise alter or interfere with any such security measures, or attempt to do
so, or assist any other person in doing or attempting to do so.
13 CANCELLATIONS AND REFUNDS
13.4 One-off Content cancellations and refunds. Where you have purchased a one-
off piece of content you have 14 days to change your mind and get a full refund on such
content by contacting us and letting us know that you wish to cancel the contract formed
by these terms. Please note, however, that you do not have the right to cancel
13.4.1 Once a download (or stream) of any such Permitted Content has started
(provided you have been told this and have acknowledged it) SAVE THAT where you
change your mind within the aforementioned 14 day period and have watched no more
than 20% of the Permitted Content, we shall refund you 80% (less a 2% admin charge) of
the fee you paid.
13.4.2 Where we have told you during the checkout process that completion of the
purchase will give you the immediate right to access the Permitted Content such that you
won’t be able to cancel the contract and get a refund, and you have proceeded with the
purchase notwithstanding such disclaimer.
13.5 We will send you an acknowledgement of receipt of your cancellation request by
email.
14 PLATFORM FUNCTIONALITY AND UPDATES
14.1 Please back-up data used with the Platform. We recommend that you back up any
data used in connection with the Platform, to protect yourself in case of problems with
the Platform. This does not extend to you making any copy of the Content, which you do
not have the right to do unless and to the extent that we offer a ‘download to own’ feature
from time to time, and then in accordance with any additional terms which apply to that
feature.
14.2 Check that the Platform and Content is suitable for you. The Platform and Content
have not been developed or produced to meet your individual requirements. Please
check that the facilities and functions of the Platform and the description of any Content
meet your requirements prior to using, purchasing, subscribing for, and accessing them.
14.3 Bugs and Errors. The Platform relies in part on software to work. Although we take
care in developing our Platform, all software has bugs or potential for bugs. We cannot
guarantee that the Platform or any individual feature of the Platform will be error free,
available all the time and/or free from viruses.
14.4 We make no representations or guarantees as to the uptime, performance or
functionality of the Platform.
14.5 From time to time we may automatically update the Platform to improve
performance, enhance functionality, reflect changes to our hardware or software or
address security issues. Alternatively, we may ask you to update any mobile application
we offer from time to time for these reasons.
14.6 If you choose not to install such updates or if you opt out of automatic updates you
may not be able to continue using the Platform or access Permitted Content.
16 MANAGING YOUR ACCOUNT
16.1 When you have made a purchase, you will be able to login to your account by
visiting a link sent on an email.
and entering the email address and password used. Once you have logged in, you are
able to:16.1.1 check your account information;
16.1.2 update your address & payment details;
16.1.3 see your billing history and download past receipts; and
16.1.5 manage your marketing preferences.
16.2 You can delete your account using the links on the user section of our website or by
contacting us. When you delete your account, most of your personal data will be deleted
(see our Privacy Notice for more information).
16.3 If you delete your account, your purchase history may be deleted, and this means
that you will not be able to access any Permitted Content which you have previously
purchased. You waive and forfeit your rights to the Content in these circumstances and
acknowledge that we will not be able to recover your account or your access to Content
you may have purchased, even if you subsequently sign-up for a new account.
17 IF THERE IS A PROBLEM WITH THE PLATFORM OR YOUR PURCHASE
17.1 If you have any questions or complaints about the Platform or your Purchase please
contact us on the contact details set out at the top of these terms and conditions.
17.2 A copy of our complaints procedure can be requested via office@bestepwise.co.uk
18 THE DURATION OF THESE TERMS
18.1 These terms constitute a contract between you and us relating to your use of the
Platform and any Content which you may purchase or otherwise have access to from
time to time.
18.2 That contract continues for as long as: (i) you use our Platform; or (ii) you have
access to any Content (whichever is longer). You can terminate the contract sooner by
deleting your account in accordance with clause [16] above. We can terminate the
contract sooner if you break these terms, as set out in clause [19] below.
19 OUR RIGHTS TO END THE CONTRACT
19.1 If you do not make any payment to us when it is due, we will write to you to remind
you that payment is due and may suspend your access to the Content until we are in
receipt of cleared funds from you. If you still do not make payment within 30 days, we may
cancel your access.
19.2 Without prejudice to any rights and remedies available to us, we may suspend
and/or cancel your access to the Content (where you have purchased a specific course)
if:
19.2.1 you are in serious breach of these terms and conditions;
19.2.3 in accordance with clause [9], we consider, in our reasonable opinion, that your
use of the Content is not ‘fair’; or
19.2.4 you breach these, or any other, terms and conditions in a way which is not
serious but is: (i) repeated; or (ii) not put right within 30 days of us notifying you of the
breach.
19.3 If we end your rights to use the Platform or access any Content:
19.3.1 you must stop all activities authorised by these terms, including your use of the
Platform and access to any Content (including Permitted Content); and
19.3.2 you must delete or remove the Platform from all devices (to the extent
downloaded) in your possession and immediately destroy all copies of the Platform andContent (to the extent downloaded) which you have and confirm to us that you have done
this.
20 RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
20.1 Nothing in these terms and conditions will affect your legal rights as a consumer
and we do not limit any liability which cannot legally be limited, including liability for
death or personal injury caused by negligence; or fraud or fraudulent misrepresentation.
20.2 Defective Permitted Content. If any Permitted Content you have purchased is
faulty, you are entitled to receive a replacement copy of such faulty Content. If the fault
cannot be fixed, or if it hasn’t been fixed within a reasonable time and without significant
inconvenience, you are entitled to a partial or full refund.
20.3 When we are liable for damage to your property. If you can show that defective
Permitted Content that we have supplied damages a device or digital content belonging
to you and we haven’t used reasonable skill and care, we will either repair the damage or
pay you compensation. However, we will not be liable for damage that you could have
avoided by following our advice to apply an update offered to you free of charge or for
damage that was caused by you failing to correctly follow installation instructions or to
have in place the minimum system requirements advised by us.
20.4 Subject to clauses [21 and 22], If we fail to comply with these terms and conditions,
we are responsible for loss or damage you suffer that is a foreseeable result of our breach
of these terms and conditions or our negligence, but we are not responsible for any loss
or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious
consequence of our breach or if it was contemplated by you and us at the time that the
contract between you and us for your order became binding (i.e. when the confirmation
email for that order was issued).
20.5 We are not liable for business losses. We only supply the Content for personal use.
If you use the Content or Platform for any commercial, business or re-sale purpose we
will have no liability to you for any loss of profit, loss of business, business interruption,
or loss of business opportunity.
20.6 Subject to clause [20.1], our liability to you under and in respect of these terms and
conditions is limited to the cost of the fees paid by you under these terms and conditions.
21 WE ARE NOT RESPONSIBLE FOR LINKED CONTENT
21.1 The Platform may contain links to other independent websites, and other content
which are not provided by us. Such independent sites are not under our control, and we
are not responsible for and have not checked and approved their content or their privacy
policies (if any).
21.2 You will need to make your own independent judgement about whether to use any
such independent sites, including whether to buy any products or services offered by
them.
22 OTHER IMPORTANT TERMS
22.1 We may need to change these terms to reflect changes in law or best practice or to
deal with additional features which we introduce.
22.2 We will endeavour to give you at least 30 days’ notice of any change by sending you
an email with details of the change or notifying you of a change when you next access the22.3 22.3.1 Platform, unless changes are required sooner by law, to comply with best practice, or to
reflect changes in how the Platform is operated.
If you do not accept the notified changes, you will either:
be able to continue to use the Platform and access any Permitted Content in
accordance with the existing terms but certain new features may not be available to you;
or
22.3.2 in certain circumstances, you will not be permitted to continue to use the
Platform or access Permitted Content (in which case you have the right to cancel this
contract by contacting us at office@bestepwise.co.uk and may be eligible for a refund
and we will contact you separately about this).
22.4 We reserve the right to refuse to accept a new order if we reasonably believe that
you are not complying (or have not in the past complied) with these terms and conditions.
22.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not
insist immediately that you do anything you are required to do under these terms and
conditions, or if we delay in taking steps against you in respect of your breaking this
contract, that will not mean that you do not have to do those things and it will not prevent
us taking steps against you at a later date.
22.6 We shall not be in breach of these terms and conditions nor liable for delay in
performing, or failure to perform, any of our obligations under these terms and conditions
if such delay or failure result from events, circumstances or causes beyond our
reasonable control. In such circumstances, we shall be entitled to a reasonable
extension of the time for performing such obligations and may:
22.6.1 suspend your access to the Content for the period during which your access to
the Content cannot be used. During such suspension period, we will take no further
payments from you under these terms and conditions. In this case, the then current
access period will continue once access can be granted again or may be terminated in
accordance with clause [22.6.2] below; and
22.6.2 if the period of delay or non-performance continues for a significant period of
time, we may terminate your access to the Content. If we terminate under this clause
[22], we will pay a pro rata refund of an amount equal to the fee prepaid by you for the
period after your access has been terminated.
23 WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
23.1 We may transfer our rights and obligations under these terms to another
organisation. We will always tell you in writing if this happens and we will ensure that the
transfer will not affect your rights under the contract.
24 GENERAL
24.1 We are giving you personally the right to use the Platform and access any Permitted
Content. Whilst you may of course watch the Permitted Content with others (but never
as part of a public display), you may not otherwise transfer your rights in the Platform or
any Permitted Content to someone else, whether for money, for anything else or for free.
24.2 You may only transfer your rights or your obligations under these terms to another
person if we agree in writing.
24.3 If you sell any device on which the Platform is installed or any Content is
downloaded, you must remove the Platform or such Content first.
24.4 No-one other than a party to this contract has a right to enforce these terms.24.5 If any provision of these terms shall be found by any court or administrative body of
competent jurisdiction to be illegal, invalid or unenforceable under the law of any
jurisdiction, such illegality, invalidity or unenforceability shall not affect the legality,
validity or enforceability in that jurisdiction of the other provisions of this agreement or
the legality, validity or enforceability in any other jurisdiction of that provision.
24.6 These terms are governed by the law of England and Wales and you and we agree
that any related dispute shall be subject to the exclusive jurisdiction of the English courts.